The Soft Whispers Series - Sensory Plush Companions

"A quiet presence for the moments when the world feels loud."

The Soft Whispers Collection: Tactile Comfort for the Focused Mind

Designed to sit gracefully upon a desk or nestled within a palm, The Soft Whispers Series is crafted for those who seek a tactile anchor during hours of study or reflection. Each companion is draped in premium mink-touch faux fur, offering a density of softness that invites a moment of calm. The muted colour palette and gentle expressions are intentionally understated, ensuring they provide comfort without distraction.

• Material: Premium high-density mink-touch faux fur
• Filling: High-resilience PP cotton
• Weight: Approximately 2.5 oz
• Dimensions: 6.3 inches in height

At Huglume, the joy you feel when opening our package is our highest priority. If your purchase didn't quite meet your expectations, or if a small mishap occurred during its journey to you, please know that we are here to support you every step of the way.

We offer a 30-day peace-of-mind guarantee. If you are not completely satisfied within 30 days of receiving your item, please feel free to reach out to us.

How can we support you?

To help us resolve things as quickly as possible, please follow these simple steps:

• Capture the moment: Please take a photo of the defective or incorrect item.
• Share your thoughts: Briefly let us know what happened and your experience with the product. Your feedback helps us grow and shine brighter.
• Reach out to your dedicated support: Send the photos, a brief description, and your order information to our dedicated inbox:📧 hello@huglume.com

The Path Forward

Once we receive your email, our team will thoughtfully review your feedback. Whether it’s a return, an exchange, or a refund, we will handle it promptly to ensure this little hiccup is resolved smoothly.

Learn more:
For our full terms and conditions, you can always visit our Refund Policy page.

May every connection bring you light and warmth.

At Huglume, we cherish every order as a token of trust. From the moment you place your order, we begin meticulously preparing your package, ensuring it carries warmth and light safely to your hands.

Shipping & Rates (UK Domestic)

• Complimentary Shipping: We offer Free Shipping on all UK orders over £10 (tax incl.) to ensure your favorites reach you effortlessly.
• Standard Shipping: For orders under £10, the shipping fee will be clearly displayed at checkout based on your selection.

The Journey to You

• Meticulous Preparation (2–4 Business Days): Every item undergoes thorough quality inspection and protective packaging, ensuring it departs in perfect condition.
• In Transit (6–10 Business Days): This is the estimated time from our departure to your doorstep.
• Order Tracking: Once your package arrives in the UK and is handed over to [], you can track its real-time progress here:
  👉 []

International Shipping

We are proud to spread our light to a wide range of global destinations, including the USA, Australia, Canada, Singapore, Vietnam, Japan, Malaysia, Philippines, South Korea, Thailand, New Zealand, Russia, and more.

• Estimated Delivery: International shipments typically take 8–15 business days.
• Rate Calculation: Shipping costs are automatically calculated at checkout based on your destination and parcel details.

Kind Reminders

• Split Shipments: To ensure the best care, items in your order may be shipped in separate packages. Please allow a little extra time for each piece of our collection to arrive.
• Unexpected Delays: Delivery may be slightly affected by extreme weather or peak seasons. We appreciate your patience and understanding.
• Time-Sensitive Deliveries: If you require your order by a specific date, please contact us before purchasing. Please note that we cannot accept refund or cancellation requests based on a package not arriving by a specific day.

May every connection bring you light and warmth.